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5

My clutch went out a little over a mile from the shop. I had gotten a few quotes but no one could get my car in for 2 weeks. I even had one shop tell me they weren't too familiar with installing clutches. I called Southend. Sam got me all the info I needed and his quote was a little less than the others. Sam told me to tow my car down to the shop same day (even stayed late to get my car in secured in the gates as it was later in the evening). The following morning Mark called me saying he tested my car and only heard a noise. I told Mark about how the entire incident went down and he said he'd get it all taken care of. Mark also took the time to really listen and understand what happened. Sam kept me in the loop throughout the repairs and my car was back on the road in 3 days. My final bill was less than I was quoted. If I'm ever in a jam again and need a shop, this is the shop I'll be returning to. Great job guys!!!

Thanks so much for trusting us with your vehicle. We really do try to communicate thoroughly, and deliver more than we promise. I'm glad we came through for you, and enjoyed meeting you. Take care and see you next time. Sincerely, Mark Hanson, owner Southend Auto Care

- South End Auto Care
5

Sam , Mark and the crew are Great!!

5

After two very disappointing visits to the Fife Porsche Dealership, I found this business via an internet search for "highest rated auto repair shops near me". After calling, to arrange a time to come by for the repair on my Cayenne, I now see why they are highly rated. Sam kept me informed as he tried to find a reasonable price for "one-time" use bolts. He ended up registering with Porsche so he could get them at a price we could both live with. Once found, he gave me a time to come by and arranged for James to work on my vehicle because he also owned a Cayenne. I spent the few hours while my drive shaft was replaced watching James work and enjoying the free coffee. The shop is clean and all of the personnel are professional. I moved to Federal Way from Oklahoma, and it is nice to have found a shop with such good values. - I will be back.

It was great to meet you! Thank you for trusting us with your service work; I'm happy for your great experience here and thank you for letting us know. Sincerely, Mark Hanson, owner Southend Auto Care

- South End Auto Care
5

I was greatly impressed by this shop! and the people who run it. They are super amazing and qualified and i recommend this place

5

Friendly, honest, great prices!! This is the lost art of Customer Service!

5

Great service and wonderful work i would recommend this repair shop everyone

5

SouthEnd Auto Care in Federal Way are excellent that you can depend on. They are very honest. Great job and good customer service Highly recommended.

5

These people values their customers. They work as agreed and the work always turns to a success. Recommended.

I much appreciate your feedback. It's a pleasure doing business with great customers! Sincerely, Mark Hanson, owner Southend Auto Care

- South End Auto Care
5

I want to just say that the customer service I received from both the owner Mark and employee Sam were wonderful. I scheduled an oil change appt on there web site and followed up with a phone call. Once I talked to Mark he pulled up my scheduled appt and asked of I could change times because he was short handed. Long story short he made a way for me to keep my scheduled appt. Once I took my car in for service I met Sam. I asked questions about what services were going to be done and he explained in great details exactly what would be done. He has great customer service skills. He had phone call after phone call but handled talking to me as well answering all the phone calls with great professionalism. If you're looking for great service as well as great customer service skills I would highly recommend Southend Auto Care.

Thank you very much! I'm happy we met your needs and that we could make it work for you. We appreciate you! Sincerely, Mark Hanson, owner Southend Auto Care

- South End Auto Care
5

Took my suv in for an inspection because my front had been shaking really bad. Was worried that it was going to be a major fix but ended up only being a tire issue. These guys were great. Customer service was spot on. Mark and Sam these two were just really great guys. Thank you for the amazing service.

Thank you so much for the kind words and for coming in. I'm glad we could help you get every thing addressed and working well. (nice to be at less cost than expected too!) It was great meeting you and thank you for trusting us with your vehicle repairs. See you next time. Sincerely, Mark Hanson, owner

- South End Auto Care