Federal Way Auto Repair

Excellent customer service experience

Diagnosed and repaired a hard to find intermittent noise. Honest about pricing and timelines to get the work done.

Excellent service, honest diagnosis and great work. They care about their reputation. highly recommend Southend Auto.

This shop was quick to get my car in to do a diagnostic and quick to fix the problem. I was impressed that they were able to determine that the sudden loss of power that I was experiencing with my car was from a clogged catalytic converter. They replaced the part and the power was restored. Good job! Not a cheap fix, expensive part, but the problem was resolved.

Sam, Mark and crew provide excellent services and are most efficient and courteous, crew members I’ve ever come in contact with in auto repairs! Not only is the service excellent, the workmanship and results of repairing my car of brakes, oil leak and solving and installing an accurator device was great, at a reasonable price! I’m glad I was referred to this place. Beats other auto repair places I’ve been to. Thanks!

I’ve been bringing my Honda Civic(s) to Southend for the last 7+ years and wouldn’t go anywhere else. Mark and Sam are always professional, knowledgeable, honest, and upfront about the repairs/maintenance my car needs. They have also been very accurate about estimating costs and the amount of time the work will take; and I’ve always been notified of any unforeseen costs prior to being charged. Also, they are always willing to take the extra time to explain how and why particular work needs to be done, and do so in a way that is understandable and aboveboard. I always leave feeling like all my questions have been answered. Their pricing is reasonable, especially considering the high quality work. All of the repairs/maintenance work is done right the first time, and I’ve never been left with any unresolved issues- they get it done right the first time, in a timely fashion. Overall, I would highly recommend Southend for any type of work that they offer. The people that work there are genuine, kind, and definitely know their stuff!

On Memorial Day I was stranded on I-5 because my alternator broke down. The employee (on his day off) not only opened the shop up to take my car, he offered me a ride to the shop.

I've taken our vehicles here for 30 years. They are truthfull, honest, fair and highly reliable.

My Volvo always seems to be tighter and smoother running, even after an oil change. Strange! But it is the confidence I place in South End’s mechanics. Mark’s shop is run as professionally as you can get in our times. A 30-year-long. Customer.

One of the best if not the best shops I’ve been to. Friendly, helpful, and honest. They will tell you what needs to be done and what can wait. Saving you money down the line by not having to change something too early. Very knowledgeable and tried to do their best to keep money in my pocket. Highly recommended.