Federal Way Auto Repair

I had taken my car in for an oil change and an additional part that needed to be replaced. They found other issues Including transmission mounts that were sagging, that needed work on. A quote for everything was emailed quickly. Caleb was able to give a really fair price after working with the vendor. AND they had my car done by the next day with everything finished! Mark and Sam are always a pleasure to work with as well. Very much a thorough finish no hassal job! I recommend Southend Auto Care to anyone and everyone! Absolute Great Job Guys! If I could give 20 stars I would definitely give 30 :)

They always go above and beyond. I couldn't find a ride home, they called an Uber for me. Sam is so accommodating and helpful! Have been coming here for 20 years, it will be 20 more for sure! Repairs are always guaranteed and done in a timely manner with no surprise costs tacked on later. Always fair and above reproach in their business dealings.

I can’t say enough about how great this shop treated me. Let me start by saying I have a 64 impala that I daily drive and it suddenly sprang a large oil leak, I went to two shops in the area and was told they were too busy to help me, meanwhile my car was bleeding oil. I called south end auto care and spoke with the owner Mark and he not only agreed to help me but stayed late to receive my car from the tow truck. Mark even went as far as to give me a ride home. You can’t ask for better people. They have a tech that did the work to my car and not only did he fix the problem but went the extra mile and fixed/ adjusted things I didn’t ask for free of charge. Sam, the service writer was friendly, patient, and communicative the whole way with me as I was really stressed out. So in closing, if you are like me and want to support local shops that are run by genuinely kind people that have your back along with providing not only timely expert auto service as well as excellent customer service, don’t take your vehicle anywhere but Southend auto care.

I recently took our family van to Soundend Auto Care for engine repair and maintenance, and I am extremely satisfied with the service I received. The team at Soundend Auto Care is highly skilled and knowledgeable, and they were able to diagnose and fix the issue with my engine quickly and efficiently. What impressed me the most, however, was the level of communication and transparency throughout the entire process. The staff took the time to explain everything to me and kept me informed every step of the way, which gave me peace of mind. Overall, I highly recommend Soundend Auto Care for all your engine repair and maintenance needs. Their exceptional service, expertise, and commitment to customer satisfaction make them a top-notch choice for anyone in need of auto repairs. Thank you, Mark, Sam, and team!

Southend is my go-to maintenance e shop for detailed mechanic work. They are honest and fair. They don't try and "up sell" you.

I have a 2009 Acura TL which needed major service. I located Southend Auto Care via Yelp and scheduled service only due to their great reviews. Sam - He clearly knew what was the issue due to the noise my car was making. Mark - He contacted me directly to make sure the work on my car went well - which it did. If I ever have any issues with my car in the future - I will be sure to use Southend Auto Care! The cherry on top was the cost for the service. This is the first time I happily provided my credit card!!!!

Sam is a real gem.great explaining mechanical issues for non mechanical persons! I never feel intimidated, ignored or talked down to.If you're female you can probably relate!

I recently had trouble starting my 2013 Audi for a few weeks and after visiting another service center without any luck, I decided to try SouthendAuto. To my delight, they conducted a thorough inspection and identified the issue as a faulty relay, which they promptly replaced in just a couple of hours. However, what impressed me even more than their speedy and efficient service was the way they interacted with customers. From the moment I walked in, I felt right at home and was treated with the utmost respect and professionalism. Overall, my experience with SouthendAuto was outstanding and I would highly recommend them to anyone in need of top-notch auto repairs and excellent customer service.

5 out of 5 stars! This place is awesome!! I broke down on the side of the road on a Friday. They let me store my vehicle at the shop even though I was told they probably couldn’t look at it until Tuesday. Midday Monday I got a call that they already found the problem and parts were on their way. By Tuesday my vehicle was finished and ready for pick up. Staff is very friendly and get the work done in a timely matter. If I ever need any other work done on my vehicle this is definitely the shop I will be using. Thank you so much Southend auto care!!

5 out of 5 stars! This place is awesome and I will recommend to everyone. I broke down on the side of the road on a Friday. I found this shop on the side of the road and got my vehicle towed there. I spoke with sam who told me he would store it at the shop over the weekend. He told me he they were busy and would probably be able to look at it the following Tuesday. Monday midday he called and had already figured out the problem and had parts on the way. By Tuesday my car was completely fixed and ready to be picked up. They are extremely friendly and very speedy with their work. If I ever need any other work done this will be the shop I use.