Federal Way Auto Repair

I rarely give a “Five Star” review of any business, as I believe excellent service should be the rule, rather than the exception. However, our experience with Southend’s recent repairs to our Ford Escape Hybrid deserves special recognition. In nearly 60 years of owning and operating vehicles, i have never felt more comfortable with the professionalism exhibited by everyone I dealt with in the course of the repairs. I wholeheartedly recommend Southend for competent auto care and courtesy in handling customer service. It almost feels like being treated as “family.”

I have an electric vehicle that I had trouble finding repair services for. They got me in quick, diagnosed my problem right away, repaired it the following day, and did it for less than even they anticipated. I’ll be a client for life.

My 2004 Ford pick up was recently stolen and dropped at southend auto as they stole another vehicle from their lot. I received a call from the owner Mark telling me they had recovered my vehicle. He was so accommodating and professional when he could have easily been bitter and annoyed by his own problem. Instead he treated me fairly, was able to repair my vehicle before the weekend and get me back on the road. This is one of the best experiences I've ever had at any auto shop, dealership or any business for that matter. I would highly highly recommend this business to anyone

Great service and knowledgeable staff! They helped me out when I didn't have a ride back to get my car.

I had my Dodge journey serviced here Mark and his team we're able to troubleshoot the problem and get me back running and on the road in a timely fashion a affordable rate I recommend that you get your car serviced at South end Auto

I think you guys might have fixed it... Amazing.

Fixed a huge issue for me with my van. Amazing. Huge thanks. Great people.

Best service ever. They went above and beyond for me today. I recommend them to anyone that wants excellent and complete service. I have finally found a great repair center!!!!

Love these guys. So profesh and timely.

We have been going to Southend Auto for a few years now. From oil changes to brakes. Always friendly and reliable! They even offer loaner cars, a life saver.