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5

5

Love the service, Lexus quoted $1,800 for my a/c repair. Sam was accommodating, gave me a loner which I appreciated and they got the parts from my Lexus dealership, installed for $999.50. I highly recommend them, they care about their customers.

It was good to meet you! Thank you for trusting us with your Lexus air conditioning repairs. We really appreciate the encouraging words. Sincerely, Mark Hanson owner, Southend Auto Care

- Southend Auto Care
4

They're super personable and decently priced.

Thanks so much! It was good meeting you. Hope we can do even better to earn your "5- Star" rating next time. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

When I dropped my car off for service, I received a text outlining a vehicle inspection, with pictures to bring to my attention recommended maintenance based on priority that would allow me to prioritize future service schedules. The work was performed on time, and at a fair price. I appreciate the attention to detail, friendly service, and no pressure approach to car maintenance and repairs. Thanks again guys!!

Always appreciate a thoughtful, detailed of your experience like this. Getting the sensor repairs done on your Dodge Neon should help it to run much better. Thank you for coming in. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

I was looking for a new business to take my vehicles to and now I have found one. I am the type of person who will spend a few hours researching my vehicle's problem to see if I can fix it myself. Then I will look up the price of the parts for a general idea of what the repair will cost. I like to take my vehicle to a mechanic to see if they match what I see. To me, the most important trait for mechanics is honesty and Mark and his team carry this trait. I was given a quote that was spot on for materials. I believe the labor was more than anticipated, but my quote stayed the same. Not only did Southend Auto Care do a great job, they are a business I now trust. They even go the extra step of offering shuttle rides when you drop your car off. Thank you Southend Auto Care!

I'm happy we've earned your trust, and appreciate you letting us know it. It was good to meet you. Fixing the oil leaks on your Nissan Altima should take care of your fluids leaks. Thank you again. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

Honest, high quality and terrific employees. I had a 1996 Passat TDI that had been sitting for over 3 years. I took it to Southend to determine whether it was worth refurbishing. Their caring, thoughtful and professional advice led me to keep the car. They saved money for me every step of the way. I can't believe how inexpensive the bill was. I am so grateful to have found Southend Auto! Finding a new auto repair shop is one of the most stressful challenges I can think of. I moved down from north Seattle a few years ago where I had trusted mechanics. Southend Auto is my auto repair shop for life.

5

I experience a check engine light on my Ford 2010 hybrid. The error on the dash and with a OBD code reader pointed to an error in the hybrid drive system. The problem was intermittent. I could clear the code and the car would work for a day or a few weeks, but then would refuse to start. I took the car to two Ford dealerships who could not locate the problem and charge me $185+ each for diagnostic work without a solution. I had my car towed to Southend Auto when the issue came up again. Their technician figured out that the main battery, not the hybrid battery was dead ( less than 8 volts!). Why two dealerships could not figure this out, or why the car didn't give an error code for low battery voltage is beyond comprehension. In short, Mark, Scott and the team diagnosed the problem and fixed a very vexing problem. They also did the 60K service on the Ford and it's running better than anytime I have owned this vehicle. Future service on this Ford will be done here, and not at a dealer! As an update, my Ford had a check engine light on. My OBD reader said I had a bad EGR valve. Scott suggested some diagnostic time because something else could be the problem, not the EGR valve. They found a technical service bulletin that said to reprogram the system rather than replacing the EGR valve. If I had blindly replaced the EGR valve, I would still have the check engine light problem. This team is top notch!

It was sure good to get that electrical issue solved on your Ford Fusion. Thanks much for letting us know how we did. It was good to see you again. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

These peoplewe're really great after getting towed they search for parts the cheapest Parts they could find for my 4x4 and they fixed it at a discount rate they didn't have to do it and got me back on the road I give them five stars

5

Excellent service. They made sure all the repairs, that were needed, were done on my Charger. They also kept the final bill as low as possible. I will be taking my car here again for what it needs in the future.

Good to hear! Getting the engine repairs on your Dodge Charger was a big job. Thank you for your patience. Very glad we could help. Great to meet you. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

Excellent service and honest prices.

Your many years of trust in us with all your vehicles are so much appreciated. Thank you. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care

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