I have been to Southend Auto Care for an oil change and my 100,000 mile service. I also got new tires at Costco and they suggested I get an alignment, so I took it to South End Auto to see if an alignment was needed and to check the struts and shocks. I think they were honest and told me when things didn't need to be replaced that other shops said I needed to replace (struts and shocks). They also replaced my transmission recently. We were on the way home from Mt. Rainier when it went out, so we had the car towed to South End Auto for them to look at it. They gave me the prices to rebuild, and replace the transmission with a new and used one so I could compare the costs. I called around to get quotes from other places as well for the transmission to make sure we were getting the best price because we are on one income. Since I have worked worked with South End Auto several times, I preferred to take it there, but needed to save money so they worked with me to make the price they gave me closer to the competitors. The one thing that made South End Auto stand out from the others and my decision to choose them to replace my transmission, is that they offered a 2 year warranty on all of their work along with the 3 year warranty on the transmission. They also gave me a free loaner to use during this time. I also needed my cooler hoses replaced because of a leak, when the parts came in and were damaged, they called to let me know that they would have to reorder the part and keep the car a little longer, but they gave me a discount because of the extra time they needed to keep our van. I am very happy with the quality of service they provided and that they have been honest, even when it meant recommending another shop for an alignment because it would save me money. We are a one income family, because I homeschool my special needs son and money is extremely tight, so I appreciate their honesty and that they worked to help me save money on the cost of the transmission replacement. I would definitely recommend them! I currently live in Puyallup and drove out of the way initially the first time I took my car there, even though there are closer repair shops, because they had good reviews. I always try to read reviews for places when it is something important like this. I will continue to drive because of the good and honest service I have received.
Wow!! Your thoughtful words & time are so much appreciated. I'm so happy we could meet your needs with the transmission repairs to your van. Thank you! Sincerely, Mark Hanson owner Southend Auto Care
- Southend Auto Care