Federal Way Auto Repair

Mark, Sam and the entire crew are fantastic. Returned home from a week long staycation and needed an overdue break job. They got me in the next morning and within hours, I was back on the road. Thanks to all..

I brought my truck in to isolate a new noise that my truck began making. They were very thourough in their inspection and isolated it to my transmission. It was not the news that I wanted but I trust their evaluation based on my research prior. I have some big decisions to make going forward and I expect them to play a part in them. I've done my own repairs but am unable to anymore so after other flakey mechanics, I hope I have found a new go to. They care and follow up with you, making sure that you're satisfied with their service. Sam and Mark understand customer service and I will be back

Consistent friendly and professional service, just like years ago.

We’ve had to bring our car here multiple times due to issues that were out of our control and look to be from the prior owners abuse of the car. Sam has always been great to work with and did a great job working with the warranty company. No other dealership would work with the warranty and kept telling us “nothing was wrong”. Our cars issue spanned multiple years from electrical, to back up cameras, to radiator leaks (multiple) constant overheating issues and the ultimate culprit our heater core at the dash board and head gaskets. Unfortunately that required our whole dash to be taken apart and the warranty people had to send someone to verify, but after over a month of Sam looking, testing and dealing with the warranty, our car is back and finally fixed. We finally are not having to replace radiator fluid for the first time in a few years. I highly recommend Sam and his team.

Excellent service, and great people to talk to

Scheduled my 2010 Acura MDX for air conditioner repair and while the mechanic was doing the work, he noticed an oil leak and informed me and I authorized the repair. I was extremely satisfied with the work that I scheduled my 2015 Toyota Tacoma for complete break work on all 4 wheels. The work was done quickly and professionally. Hard to find a trusted mechanic these days and I believe I’ve found that in southbend auto repair. I’m almost 70 and i use to do all my own wrenching on my vehicles but Father Time has caught up with me and it’s time to pass the torch to a trusted mechanic. Southbend auto repair is my first choice for all my vehicle repair needs.

Great customer service, kept every promise on scheduling, work process and approximate cost! I would recommend them to friends, and will use them again for sure!

Great team have taken my car 2 times now and happy to have known this guys. Kudos for good work 👏 🙌

The BEST car mechanic experience I have ever had. The manager was super friendly, helpful, and upfront about everything. We are from out of town and they did everything they could to get us back on the road ASAP. Since we didn’t have another car, we had to wait in the lobby. It was very comfortable and the manager chatted with us when he could and gave us lots of great recommendations of things to do in the area. The system they used for the car repair report was easy to use too. (We even had some trash in the front that we hadn’t gotten around to throwing away yet, and they even took care of that for us.) If you are looking for a place that you can trust and with great customer service, this is the place! We can’t thank them enough!