Federal Way Auto Repair

I'd give them a 10, but it won't let me. If you're looking for a family owned shop that will fix your vehicle and do it right the first time, THIS is the shop. I've got a '99 Montana Van and they are making sure it out lasts ME!

Just an exceptional auto care company. Contacted them with concerns about an engine transmission light stubbornly on and provided details of what I was experiencing. I initially spoke with Mark and he asked all the right questions it seemed and then I made an appointment for diagnosis. When I came in for the appointment Sam took time to review my conversation I previously had with Mark and then told me his thoughts on what could be happening. He kindly provided the loaner car and told me that we would get back to me that afternoon after the technician had a chance to inspect the car. As promised, he contacted me and he had initially thought it was a simple fix. I gladly accepted his proposal and the car was ready for pickup the next day. This was the third auto repair shop that I had taken my car to and both of them were dumbfounded as to what the problem could possibly be. In fact, one of them stated a new transmission for $15k was the solution! Thankfully South End did the research and repair for considerably less which did not include a new transmission. I am so happy with their professionalism, genuine concern for my position and overall well run operation. Many thanks to Mark and Sam...

These guys continue to do excellent work and go above and beyond to ensure you have a good experience. They always tell me about future potential issues and never try to upsell me on anything I don’t actually need. It’s nice to have found a quality trustworthy shop.

Been taking my vehicles here for 3+ years They go above and beyond at this place. I appreciate their honesty about car maintenance and repair time and costs.

This is the best shop I've found in the South Sound area. The whole team from Mark (owner) on down seems to really care about doing a good job. I find their prices to be reasonable and fair. They stand by their work. My only regret is that I didn't discover them until I'm moved to Milton. I highly recommend this shop.

Mark, Sam, Blaine and the highly skilled crew at Southend did a terrific job getting my Mazda back on the road after an accident requiring numerous repairs. They finished the job in a timely way at a very reasonable cost and kept me informed every step of the way. Southend is the best! I highly recommend them *****. Tom P.

They resolved my car issue in a timely manner. My vehicle starts up smooth and the rattle i was hearing is gone. I strongly recommend southend auto 👍

I waited my turn and noticed many return customers. Some who did their own work and had these guys do stuff they did not want to do themselves. My son does my car work but he is out of the state working for a year. I had taken it to Honda. Was assessed a $$$. These guys found the real problem and fixed it. <$$. I felt confident mostly because my son recommended them and he is fussy. The other reason is I felt heard. I heard other people talking like neighbors over the fence. Repeat customers. Everyone at Honda was on guard. Other shops are vague. I have never been in any shop this caring. I already knew quite a lot about cars and they told me exactly what was going on and it made sense to me. I have already referred a friend. I have never wasted my time doing these on line reports. But I am sold on having them car for my car. If you need a shop for car work.. Just go in and see them. Then you will know

Excellent, thorough service. I will be sure to bring my car back again for maintenance.

Took my Lexus for service here and extremely happy with the result and professional attitude. Definitely recommended.