I have been to Southend Auto Care for an oil change and my 100,000 mile service, as well as to check tires to see if an alignment was needed and to check struts and shocks. I think they were honest and told me when things didn't need to be replaced that other shops said I needed to replace (struts and shocks). They also replaced my transmission recently. We were on the way home from Mt. Rainier when it went out, so we had the car towed to South End Auto, and they gave me the prices to rebuild, and replace the transmission with a new and used one so I could compare the costs. I called around to get quotes from other places as well. South End Auto worked with me to make the price they gave me closer to the competitors. The one thing that made South End Auto stand out from the others and ultimately went with them, is that they offered a 2 year warranty on all of their work along with the 3 year warranty on the transmission. They also gave me a free loaner to use during this time. I also had to have my cooler hoses replaced because of a leak, when the parts came in and were damaged, they called to let me know that they would have to reorder the part and keep the car a little longer, but they gave me a discount because of the extra time they needed to keep our van. I am very happy with the quality of service they provided and they have been honest, even when it meant recommend another shop for an alignment because it would save me money. We are a one income family, because I homeschool my special needs son and money is extremely tight, so I appreciate their honesty and that they worked to help me save money on the cost of the transmission replacement. I would definitely recommend them. I currently live in Puyallup and drove out of the way initially, even though there are closer repair shops, because they had good reviews and will continue to drive because of the good service I have received.