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5

I've taken several of our cars to Southend Auto and am always really pleased with the service. The staff is friendly, respectful and very knowledgeable. The work they do is professional and I know I can trust whatever they do for us. They give an honest assessment and don't try to come up with repairs that aren't necessary. They will go the extra mile to make sure we are satisfied. I've lived in Federal Way for over 20 years and have tried several different shops around town. I was never happy with the work done or how I was treated as a customer. Trust is the most important thing when we've needed work done and the only shop I trust is Southend Auto.

Thank you very much. You made our Friday! I'm glad we could help you keep your Lexus in good working order as well as your other cars over the years. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

Went for normal service requested for a check on my starter and they did a good job

5

These guys are awesome! I paid what I was quoted. My car was completed when they promised. All around friendly staff, an auto shop you can trust and afford. Thanks Sam and Mark you guys rock!

5

Great shop full of professionals. I usually perform all work on my truck, but for certain projects you just need a good mechanic. These guys are great mechanics and did an excellent job working on my truck's engine. I will be back.

5

Only place that would take me without an appointment. Friendly, thorough, and very fair priced. Helped me when nobody else would! My new repair shop from now on. Sam and Mark are amazing!

5

Excellent customer service experience

5

Diagnosed and repaired a hard to find intermittent noise. Honest about pricing and timelines to get the work done.

5

Excellent service, honest diagnosis and great work. They care about their reputation. highly recommend Southend Auto.

5

This shop was quick to get my car in to do a diagnostic and quick to fix the problem. I was impressed that they were able to determine that the sudden loss of power that I was experiencing with my car was from a clogged catalytic converter. They replaced the part and the power was restored. Good job! Not a cheap fix, expensive part, but the problem was resolved.

5

Sam, Mark and crew provide excellent services and are most efficient and courteous, crew members I’ve ever come in contact with in auto repairs! Not only is the service excellent, the workmanship and results of repairing my car of brakes, oil leak and solving and installing an accurator device was great, at a reasonable price! I’m glad I was referred to this place. Beats other auto repair places I’ve been to. Thanks!

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