Federal Way Auto Repair

Very good service 2 thumbs up

Work to be done tomorrow, but I cannot thank Sam and his team enough for spending hours on the phone dealing with a very stubborn warranty company, getting them to approve a very much covered service . They really want to put the shop and the customer through so much ridiculous red tape, I'm so happy Sam is knowledgeable about warranties and how to use correct verbage to get the right results. thank you so much !

This place is Amazing! Worked with Sam who was friendly and helpful throughout the entire process. Most importantly I trust this place! They have rental cars if you need one! Mark checked back with me after the job via text and phone. They came as a referral to me and I will be doing the same!!! Trustworthy auto care is hard to find been taken a few times. Won’t go anywhere else. Thanks Sam, Mark and Southend Auto!

Great experience, Mark was super friendly and they serviced my Highlander quickly and at a good price. Highly recommend!

Our family has been with Southend for a few years now and we have always been treated professionally and honestly by this shop. Kudos to Mark, Sam and the fella’s for their friendly, personable customer service. And just as importantly, their concise, efficient maintenance of their customers vehicle's. Thank you. Jason R Mihaere

Great first-time experience! Blaine, Sam and the team took excellent care of our car, beating out the dealer price for service and letting us know that the some of the dealer-suggested service items didn’t need to be addressed immediately. The team at Southend has made a customer for life with their honest dealing, quality service and great communication throughout.

This is by far the best service I have ever had with a shop! Very professional and honest. Goes a long way. I'll definitely be getting my work done here from now on and spreading the word! Thanks guys😊

This is a trustworthy shop. This was the quickest turnaround time of getting my car back after taking it for service. My car was diagnosed and fixed the same day. Mark communicates very well and does not leave you hanging. Last time I had trouble, I took it to greg’s Japanese auto care and they had it for weeks and still didn’t fix the problem. I am very grateful to southend auto care!

First time customer. They got me in on short notice and successfully completed my transmission fluid change out on time . Will use them again for repairs and service in-the future.

We had just move to WA and needed some repair work done on one of our cars and after calling around and getting answering machines or a busy signal, this was the only company that called us back and asked us about our concern. They really do care about you the customer. This place is AMAZING!!! The staff is friendly and listen to what you have to say. They are professional and do the job "RIGHT" and if you are not sure of something, they take the time to explain in full what was done to your vehicle. In one case they changed a filter that I did not authorize and they graciously accepted the error and did not charge me. A true A+ experience. Would recommend to anyone!!! You guys are the best and have a customer for life!!!