Federal Way Auto Repair

I contacted Mark late on Thursday a told him about the problems I was having, he told me that I could drop it off Friday morning. Unfortunately I had some personal issues that I had to take care of and unable to leave my car that Friday. It actually took me to the following Tuesday till I was able to drop my car off. They were very good about working around my schedule. The customer service is blue chip from Mark the owner Mike the service manager and Matt the shuttle driver. I do have to say that you only problem I had was in regards to a diagnostic charge that I felt was a little unclear. Mark found out that I felt the charge for the diagnostic was Bogus, and that other than that the service and work was excellent. When Mark found out about my disappointment he contacted and apologized f the misunderstanding about the charges. He offered to refund the $45.00. which was very fair. I also got a oil change which I believe was very fair for a top of the line synthetic $69.00 Kendall great oil. Commicate and be upfront with these folks. Thank you Mark for stepping up beyond my expectations. Feel safe going to Southend they are fair and trustworthy. Peace of mind maintenance. Thanks again Mark Mike and Matt

Barb said the employees at this business did a perfect job on the services she had requested. The price was good and they finished in a timely manner.

Mark said the business went above and beyond. They were honest, had fair prices, and awesome employees.

Andrea said the business met all of her standards.

Southend was extremely professional and considerate. We found ourselves here after a horrible purchase at a used car dealership (Wild West Car Sales in Seattle) and the vehicle literally broke down on the side of the highway less than an hour after we bought it. The team here was so helpful in getting us back up and running, and they were super understanding throughout everything. We would definitely use their services again.

Jim said the staff at this business do great work. He appreciates everything and they treat him very well. Unfortunately, they were unable to resolve the problem completely but he knows for a fact they did their best trying to resolve the issue. He was told to bring his vehicle back at anytime and they will attempt to correct anything that is necessary.

Brad said this business took good care of him. The employees were nice and did the job he requested.

Henry said the business was friendly as well as concerned and even took him home.

Matt said the business was professional and kept him updated on his vehicle.

Always great experience.