TL;DR: honest, non-pressuring, fair price, personable. I had to get something fixed on my car to pass the emissions test of the state, and I literally picked the closest auto shop on the list the emissions people gave me. I did see that Southend had great reviews, but that doesn't automatically mean a place is as good as the reviews. In Southend's case, the great reviews are true. Mark was super friendly and helpful. I had kind of a tough repair decision to make, but he didn't pressure me, and he also didn't get upset when I changed my mind and went ahead with the repair that I really did need to get done. They also did a thorough check of my vehicle and gave an honest report about their repair suggestions. Again, there was no pressure. I just got a follow-up thank-you card in the mail from them actually, which is a great personal touch. I was looking for a good auto place for while I'm in Tacoma, and Southend is the place.
Thanks for taking the time to review us here on Google+ too, Megan! We know we caught up with you on Yelp but we wanted to take a moment to write you back here too since we just joined the site. I'm so glad we lived up to our reviews and that we were able to get your car emissions-test-ready. I'm also really glad you never felt pressured by me or anyone on staff, and that we were able to give you some helpful suggestions for down the road. Customer service and satisfaction is top of mind for us so card was our pleasure! We try to do all we can to show everyone who comes in just how important their business and their support is to us. Thanks for returning the favor by leaving us such a fantastic review. Should you ever need anything, you know where to find us! Best, Mark -- Owner
- Southend Auto Care