Federal Way Auto Repair

So friendly, so helpful, great prices. I paid $900 at another service center, they only charged $400 at Southend. They have a free shuttle service, and were willing to pick me up from my home and take me to work! This is the lost art of Customer Service!

Friendly, honest, great prices!! This is the lost art of Customer Service!

They are friendly, helpful and very knowledgeable. They make me feel very comfortable. Their Lobby is very clean. A loaner car is available if needed or they have their shuttles and that's also very helpful. I have been going there for at least 10 plus years. Thank you Mark for your service and helpfulness throughout the years

Great service and wonderful work i would recommend this repair shop everyone

SouthEnd Auto Care in Federal Way are excellent that you can depend on. They are very honest. Great job and good customer service Highly recommended.

I love taking the car into Southend. I always know that they’re quoting me a fair price, they are willing to explain things that I agency questions on, and they’re kind. It’s a bit out of my way to take the car in, but it’s worth the trip to know I’ll be respected and treated fairly there. Highly recommend bringing your car in!

Southend Auto was able to procure a replacement Alternator, and had my vehicle back on the road within 7 days. Dealership would have completed project in three weeks.

These people values their customers. They work as agreed and the work always turns to a success. Recommended.

I want to just say that the customer service I received from both the owner Mark and employee Sam were wonderful. I scheduled an oil change appt on there web site and followed up with a phone call. Once I talked to Mark he pulled up my scheduled appt and asked of I could change times because he was short handed. Long story short he made a way for me to keep my scheduled appt. Once I took my car in for service I met Sam. I asked questions about what services were going to be done and he explained in great details exactly what would be done. He has great customer service skills. He had phone call after phone call but handled talking to me as well answering all the phone calls with great professionalism. If you're looking for great service as well as great customer service skills I would highly recommend Southend Auto Care.

Employee name Sam was "VERY FRIENDLY". I took my car in to get a oil change. After my car was complete I questioned him about my car's service and he was "VERY HONEST". He told me there was nothing wrong and even complemented me for taking good care of my car. He could have lied like the last 2 shops I've done business with. I highly recommend this shop to anyone that is looking for "VERY GOOD CUSTOMER SERVICE & HONESTY".