Federal Way Auto Repair

Took my suv in for an inspection because my front had been shaking really bad. Was worried that it was going to be a major fix but ended up only being a tire issue. These guys were great. Customer service was spot on. Mark and Sam these two were just really great guys. Thank you for the amazing service.

I was told my car would be done in one day, but the mechanic accidentally broke a part that had to brought in from Portland. So next day it didn't get done and on the third day, Sam said it would be ready by 11 and I went up there at 11 and it wasn't ready till after 1pm. They were nice and gave me a discount on the service. I guess my biggest complaint was on the misinformation about when it would be ready. The repairs were great and the people are alway friendly.

My car has sat for over a year and I had tried everything I could think of to fix it. I took it in and they had it in and out of the shop with a quick turn around. They also saved my 450 dollars in the process. I have used them multiple times great shop! I won’t take any of my cars anywhere else!

I took my car there for the first time after I had failed an omission test on my Nissan. I left there pleased with the service. We live in Federal Way but have our cars serviced in Burien. While waiting I chatted with another customer who had been coming there for several years. I ask her who she would rate her service work. She gave them a five star rating. We will now consider changing to Southend. As we are older it is nice to drive and stay closer to home. Good job Southend👍

These guys have been great. The owner sends you texts to check in now and then, which is helpful for me to stop and think about things I might need to take care of, since I have a tendency to forget about vehicle maintenance until something bad happens.

Sam has amazing customer service! He went above and beyond to make sure our car was fixed and communicated great! The free loaner car 🚗 Was a total bonus! Great prices and affordable! Recommend highly!

They do good work. They treat me professional. They go beyond just fixing the car. They cleaned my windshield when I asked them to. I have taken my car there a couple of times and have always been very pleased.

I've used this company for almost 30 years. I've charged them with keeping my used cars running and trouble free. One car I sold with almost 300,000 miles on it and thanks to Southend it was still running fine. I trust them because they stand behind their work and only repair what is necessary.

They are a little slow and they don't call when they said they will. Other than that they do good work and they cleaned my windshield when I asked.

We cannot say enough to convey our overall satisfaction with our experience in buying our new F150. We are especially thankful in how a situation, that could have been unfortunate turned out to be beyond any expectation. Thank you so much for your professionalism and customer dedication! We truly appreciate everything your team did.