Federal Way Auto Repair

I have been using Southend Auto Care now for several years. They always have been very customer service oriented. They strive to provide the best quality service at a very reasonable price. They make it a point to diagnose your problem and provide a repair. I have been very pleased with Mark Hanson's, owner, philosophy about making your experience a very rewarding one and treating you, the customer, with the highest most respect. He details with you the findings of his diagnosis and the analysis performed to correct the problem found. He is very honest and very knowledgeable in handling all auto repair problems.

would not go anywhere else.

This is a well-run company that has earned my business. Last week, I appreciated that a mechanic was available to complete an oil change at the start of the day so that I could avoid the typical traffic congestion later in the day. In looking at my invoice, though, I saw that at least one out-of-date service recommendations was still included. Previously, after another recent visit, I was asked by phone whether the timing belt had been replaced, and I said another shop replaced it. Apparently the company's computer system was not updated to reflect this, as the subsequent invoice for the oil change still included a recommendation to replace the timing belt. It is helpful to see service recommendations. It is more helpful when they are kept current. For the benefit of all customers, it would be helpful to pay greater attention to updating service recommendations when a customer shares that some recommended work has been done elsewhere.

They took my car right in at the appointed time and performed the work I requested, and did not try to sell me anything I did not need.

They quickly added me in to their busy schedule same day, were very polite and professional. All work was explained thoroughly prior to repair. Loved John at the front desk!

I have always taken my Honda to the dealer but on recommendation of a family member decided to try Southend Auto Care. I was very happy with their service! They were quick and efficient, as well as friendly! I will most certainly be back!

Once again, another great experience at Southend! Recommend this place to friends all the time!

Service was done on time and exactly on budget estimate. Got signed up for the loaner car quickly and was on my way. Very efficient and courteous.

Both times I have been to Southend Auto Care I felt that they were being honest about my car problems and the cost was fair!

Honest & quarantined work