Federal Way Auto Repair

I recently bought a 2003 Acura, and the engine was clattering a little. So I took it to Southend. I also asked them if it needed a timing belt. Since it was a new car to me, I was glad to get the "Peace of Mind" inspection that Southend provided as part of their regular services. They fixed the engine clatter (adjusted valve lash), and guess what else Sam said it needed? A brake fluid flush and refresh. Nothing else! They could have told me it needed the timing belt. They could have found any number of things that I "Needed." But no, they were super honest, just as they were with a repair on my wife's car last week. I will be using this shop every time. You should use them too!

So friendly & most helpful

They treated my Santa Fe like the spoiled old diva she is. They were communicative with every step of the process and went above and beyond to not just fix the problem but to make sure I was happy with the result. Thank you.

Found Southend Auto Care due to a recommendation from our auto warranty company. I was running late to get to them before they closed and was perfectly content with leaving my car in their parking lot and dropping the keys in their night drop. My wife was waiting there for me so I had a ride home. I got their 15 minutes after their scheduled closing time and Sam was waiting for me so he could put my car in their garage to keep it safe. They quickly fixed my check engine light issues and got me my car back in a couple of days. Top notch customer service!

From my first call for information about repairs on my new-to-me used car to picking it up after service; Southend Auto Care exceeded my expectations! These guys provide the service you hoped to find again for your auto repair needs. Old school customer service- clients matter here, with the amenities you miss, and all of the professional tech of today. I rarely write reviews, but this place is absolutely worth it! Cheers and see you on the road!

I have been to Southend Auto Care for an oil change and my 100,000 mile service. I also got new tires at Costco and they suggested I get an alignment, so I took it to South End Auto to see if an alignment was needed and to check the struts and shocks. I think they were honest and told me when things didn't need to be replaced that other shops said I needed to replace (struts and shocks). They also replaced my transmission recently. We were on the way home from Mt. Rainier when it went out, so we had the car towed to South End Auto for them to look at it. They gave me the prices to rebuild, and replace the transmission with a new and used one so I could compare the costs. I called around to get quotes from other places as well for the transmission to make sure we were getting the best price because we are on one income. Since I have worked worked with South End Auto several times, I preferred to take it there, but needed to save money so they worked with me to make the price they gave me closer to the competitors. The one thing that made South End Auto stand out from the others and my decision to choose them to replace my transmission, is that they offered a 2 year warranty on all of their work along with the 3 year warranty on the transmission. They also gave me a free loaner to use during this time. I also needed my cooler hoses replaced because of a leak, when the parts came in and were damaged, they called to let me know that they would have to reorder the part and keep the car a little longer, but they gave me a discount because of the extra time they needed to keep our van. I am very happy with the quality of service they provided and that they have been honest, even when it meant recommending another shop for an alignment because it would save me money. We are a one income family, because I homeschool my special needs son and money is extremely tight, so I appreciate their honesty and that they worked to help me save money on the cost of the transmission replacement. I would definitely recommend them! I currently live in Puyallup and drove out of the way initially the first time I took my car there, even though there are closer repair shops, because they had good reviews. I always try to read reviews for places when it is something important like this. I will continue to drive because of the good and honest service I have received.