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5

These people values their customers. They work as agreed and the work always turns to a success. Recommended.

I much appreciate your feedback. It's a pleasure doing business with great customers! Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

I want to just say that the customer service I received from both the owner Mark and employee Sam were wonderful. I scheduled an oil change appt on there web site and followed up with a phone call. Once I talked to Mark he pulled up my scheduled appt and asked of I could change times because he was short handed. Long story short he made a way for me to keep my scheduled appt. Once I took my car in for service I met Sam. I asked questions about what services were going to be done and he explained in great details exactly what would be done. He has great customer service skills. He had phone call after phone call but handled talking to me as well answering all the phone calls with great professionalism. If you're looking for great service as well as great customer service skills I would highly recommend Southend Auto Care.

Thank you very much! I'm happy we met your needs and that we could make it work for you. We appreciate you! Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

Employee name Sam was "VERY FRIENDLY". I took my car in to get a oil change. After my car was complete I questioned him about my car's service and he was "VERY HONEST". He told me there was nothing wrong and even complemented me for taking good care of my car. He could have lied like the last 2 shops I've done business with. I highly recommend this shop to anyone that is looking for "VERY GOOD CUSTOMER SERVICE & HONESTY".

Thank you for trusting us with your Lexus, and thank you much for the great words! Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

Took my suv in for an inspection because my front had been shaking really bad. Was worried that it was going to be a major fix but ended up only being a tire issue. These guys were great. Customer service was spot on. Mark and Sam these two were just really great guys. Thank you for the amazing service.

Thank you so much for the kind words and for coming in. I'm glad we could help you get every thing addressed and working well. (nice to be at less cost than expected too!) It was great meeting you and thank you for trusting us with your vehicle repairs. See you next time. Sincerely, Mark Hanson, owner

- Southend Auto Care
4

I was told my car would be done in one day, but the mechanic accidentally broke a part that had to brought in from Portland. So next day it didn't get done and on the third day, Sam said it would be ready by 11 and I went up there at 11 and it wasn't ready till after 1pm. They were nice and gave me a discount on the service. I guess my biggest complaint was on the misinformation about when it would be ready. The repairs were great and the people are alway friendly.

Thank you so much for your patience. I'm sorry about the delay on the broken part. It's challenging to remove it as it gets so brittle with age. I'm glad we were able to get it fixed for you. Take care & thank you for your trust in us. Sincerely, Mark Hanson, Owner Southend Auto Care

- Southend Auto Care
5

My car has sat for over a year and I had tried everything I could think of to fix it. I took it in and they had it in and out of the shop with a quick turn around. They also saved my 450 dollars in the process. I have used them multiple times great shop! I won’t take any of my cars anywhere else!

Thank you so much! I'm glad we were able to "revive" the Maxima. It was good to meet you! Sincerely, Mark Hanson, Owner Southend Auto Care

- Southend Auto Care
5

I took my car there for the first time after I had failed an omission test on my Nissan. I left there pleased with the service. We live in Federal Way but have our cars serviced in Burien. While waiting I chatted with another customer who had been coming there for several years. I ask her who she would rate her service work. She gave them a five star rating. We will now consider changing to Southend. As we are older it is nice to drive and stay closer to home. Good job Southend👍

Thank you so much for your trust & coming back. It's the highest compliment. You mistakenly entered "1" star instead of "5", I noticed. Take care & we will see you next time. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

These guys have been great. The owner sends you texts to check in now and then, which is helpful for me to stop and think about things I might need to take care of, since I have a tendency to forget about vehicle maintenance until something bad happens.

Chris, good to hear from you. We appreciate you much! Sincerely, Mark Hanson, Owner Southend Auto Care

- Southend Auto Care
5

Sam has amazing customer service! He went above and beyond to make sure our car was fixed and communicated great! The free loaner car 🚗 Was a total bonus! Great prices and affordable! Recommend highly!

It was great to meet you! And thank you very much for the kind review. Take care, and thank you for your trust. Sincerely, Mark Hanson, Owner Southend Auto Care

- Southend Auto Care
4

They do good work. They treat me professional. They go beyond just fixing the car. They cleaned my windshield when I asked them to. I have taken my car there a couple of times and have always been very pleased.

Thanks much! We sure appreciate it! Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care

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