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Absolutely recommend Southend Auto Care! Friendly, knowledgeable and timely with their service. Everything I needed for my auto fix was explained thoroughly and backed up with an online report detailing what was repaired, what needed more service and future car care recommendations. Will use them again!
My experience at southsound auto care was pleasant and professional. John kept me informed on what repairs needed to be done and the cost. I was out of town during my repairs but John called me and kept me informed on the progress which I appreciated very much.
Very friendly, super helpful, and honest. We are never prepared for our cars to break down. Mine broke down on one of my busiest days of course, I was able to use a loaner car from Southend Auto and he even helped me unpack my car and load into the loaner car. I was able to get all my stuff done for work AND they had my car done the same day!
Quality service, quick turn around, good value.
Top notch pros. Great communication. These are the guys you want caring for your cars.
My car broke down on I-5 not far from the Southend Auto Care shop so I had it towed there out of convenience, though I live in Seattle. They were incredibly friendly, helpful and understanding. They offered me a loaner car for a very minimal fee. They came to the conclusion that my engine was most likely dead. They said that they could run some diagnostics on it to find out for sure but, unlike my experience with other shops, they advised against it. They said that it would just be a waste of money. I managed to sell the car to someone who was going to replace the engine (who said that they were right about it being beyond help once he took it apart) and they helped us get it onto the trailer when he came to pick it up. Overall they were just really pleasant to deal with and very accomodating. Though I can't speak to their repair work because I didn't end up needing it, if they are half as good with repairs as they are with customer care and service I would be happy to trust them with my future vehicles.
Always helpful and very thorough!
I was very satisfied with the process how the service was provided. It was timely and on time. I especially liked how phone and online communication was maintained throughout the process, providing pictures of the area and verbal explanation of what needed to be done. I will highly recommended to others. Thank you for services.
Always greeted with a smile and hand shake, our visit was great. They took care of the problem with my son's car, let us know of things we should take a look at for our next visit and we were on the way.
Thank you for being there when we need you!
These guys are simply fantastic to work with! They know what they are doing, complete the job quickly and do not over charge for services.