Reviews

  • 5 South End Auto Care

    I want to just say that the customer service I received from both the owner Mark and employee Sam were wonderful. I scheduled an oil change appt on there web site and followed up with a phone call. Once I talked to Mark he pulled up my scheduled appt and asked of I could change times because he was short handed. Long story short he made a way for me to keep my scheduled appt. Once I took my car in for service I met Sam. I asked questions about what services were going to be done and he explained in great details exactly what would be done. He has great customer service skills. He had phone call after phone call but handled talking to me as well answering all the phone calls with great professionalism. If you're looking for great service as well as great customer service skills I would highly recommend Southend Auto Care.

    Thank you very much! I'm happy we met your needs and that we could make it work for you. We appreciate you! Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    Took my suv in for an inspection because my front had been shaking really bad. Was worried that it was going to be a major fix but ended up only being a tire issue. These guys were great. Customer service was spot on. Mark and Sam these two were just really great guys. Thank you for the amazing service.

    Thank you so much for the kind words and for coming in. I'm glad we could help you get every thing addressed and working well. (nice to be at less cost than expected too!) It was great meeting you and thank you for trusting us with your vehicle repairs. See you next time. Sincerely, Mark Hanson, owner - South End Auto Care
  • 5 South End Auto Care

    I took my car there for the first time after I had failed an omission test on my Nissan. I left there pleased with the service. We live in Federal Way but have our cars serviced in Burien. While waiting I chatted with another customer who had been coming there for several years. I ask her who she would rate her service work. She gave them a five star rating. We will now consider changing to Southend. As we are older it is nice to drive and stay closer to home. Good job Southend👍

    Thank you so much for your trust & coming back. It's the highest compliment. You mistakenly entered "1" star instead of "5", I noticed. Take care & we will see you next time. Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    These guys have been great. The owner sends you texts to check in now and then, which is helpful for me to stop and think about things I might need to take care of, since I have a tendency to forget about vehicle maintenance until something bad happens.

    Chris, good to hear from you. We appreciate you much! Sincerely, Mark Hanson, Owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    Sam has amazing customer service! He went above and beyond to make sure our car was fixed and communicated great! The free loaner car 🚗 Was a total bonus! Great prices and affordable! Recommend highly!

    It was great to meet you! And thank you very much for the kind review. Take care, and thank you for your trust. Sincerely, Mark Hanson, Owner Southend Auto Care - South End Auto Care
  • 4 South End Auto Care

    They do good work. They treat me professional. They go beyond just fixing the car. They cleaned my windshield when I asked them to. I have taken my car there a couple of times and have always been very pleased.

    Thanks much! We sure appreciate it! Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    I've used this company for almost 30 years. I've charged them with keeping my used cars running and trouble free. One car I sold with almost 300,000 miles on it and thanks to Southend it was still running fine. I trust them because they stand behind their work and only repair what is necessary.

    Norm, it has been a pleasure both servicing your car and getting to know you and "doing life together"..Thank you so much for your trust in us, Sincerly, Mark Hanson, owner - South End Auto Care
  • 5 South End Auto Care

    I have had a leaking head gasket, timing belt, power steering belt replaced and have been very satisfied with their work. Even greater, they stand by their warrenty. A belt loosened up after a year of use. They asked me to bring my car in and fixed the issue immediately without a charge. Southend Auto Care is fantastic and has been my goto auto repair shop for over a year and I recommend them to anyone looking for good quality auto repair at a fair price.

    I'm happy we could keep you & your Subaru going. Good to see you again. Take care. Sincerely, Mark Hanson, owner, Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    Service Description: PEACE OF MIND MAINTENANCE INSPECTION CUSTOMER STATES: VEHICLE GOT HOT WHILE DRIVING DOWN PAC HWY. / STEAM FROM UNDER HOOD / PULLED INTO SHOP / RAD. CAP AND RADIATOR WHERE COOL TO THE TOUCH. FANS WHERE WORKING. VEHICLE STARTED AND DIED WHEN CUSTOMER TRIED TO RESTART IN OUR LOT. **** *PRESSURE TEST COOLING SYSTEM / ADVISE OF LEAKS: **** *INSPECT FOR HYDROCARBONS IN COOLING SYSTEM/ DOCUMENT FINDINGS: VACUUM Sam is the BEST!!! seriously he went over and above for us.. They even allowed us to us the spear vehicle to get back to our son whom was scheduled to arrive home. He said he would call on Friday when it was done and HE DID!! and fixed out problem. although 2 days later the car started leaking from the tube But I called and about 30 mins the owner asked for us to bring the vehicle back for another check. I advised him I had to be in issaquah by 9am he agreed again to give us the spear car.. I cannot tell you enough that they really treat you HONEST here.. Bring your car in..whatchu waiting for!!! Thanks guys!!

    Thank you!! for letting us make all this as easy as it can be. We appreciate you. Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    It's a late review. I had to get clutch replaced in my '98 Jeep Wrangler last year, few hours before I was gonna drive it to Texas, and Southend Auto Care got it done within the limited timeframe I got. I am very satisfied with the service I received. Mark is a nice guy, he would personally call and follow up on the work that was done, time after time. Even when I ran into problem with shifting the gear in few months, and that was after I had already moved to Texas, I just called him and he put on hard work in finding a place to take it to, to get it looked at. It happened to be a small issue with bearings, I think, and that was covered by the warranty on the clutch work - the problem got fixed without any hassle, and everything was covered. Satisfied with the service. Great work, great customer service.

    Thank you so much for the kind words. I'm very happy we were able to find you a competent repair shop in Texas (I interviewed a few!..lol), and get everything taken care of down there. Take care and thank you again. Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
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