If you believe our service deserves a 5 star review, we would very much appreciate you taking a few minutes to review us on Google.
These guy are awesome. Cheapest place i could find to get my clutch done in an Audi. They sent me a Starbucks gift card a week after my appiontment to thank me for choosing them.
My experiences at Southend Auto Care are always great--I've been going to them since 2005. Excellent records are kept on my car, and the customer service is unbeatable. I have absolute confidence that these folks will do a good job. They even wash and vacuum my car! I'd recommend them very highly!
Another fantastic experience at Southend Auto Care! My daughters are just starting to drive, so I want them super safe. The vehicle started to feel funny, and I showed up at 2:00 p.m. asking if they could give the car a look. They diagnosed bad brake rotors, obtained the parts, and had my car ready be the end of the day! As an added bonus, they allowed me a loaner car for the afternoon. Fast, friendly and fair--that's how Southend has been for me going on 12 years now! Thank you!
We have been taking our cars here for many years (20+). The service has always been prompt and thorough. When issues arose (very seldom) they quickly resolved the issue to our complete satisfaction. I have and continue to recommend them to all of our friends.
I take both of my cars to Southend I found them about 18 months ago after my last mechanic went out of business. They've done a pretty good amount of work for me (I've got two Fords a 95 Escort and an 01 Explorer so you know I've needed some repairs with the age of 'em). I've had timing belts replaced, serpentine belts, automatic window motors, tie rods, struts, etc, etc. I've probably spent a few thousand dollars at this shop total but I must say that if there's a cheaper way to fix something Paul lets me know. They've had to redo work that I had had done in the not too distant past by other shops, and always really try to help me get a refund or the work done under warranty from the other places. Unfortunately, like I said, my last mechanic went out of business so any warranties were useless.I price checked them vs a few other places before my first visit and found that their prices weren't the drop dead lowest around but were closer to midrange. You get what you pay for and I know that I'm getting reliable service from Southend. They are easy to get on the phone and Mark calls to follow up if you've had a big repair. Often there's a wait but I'm of the opinion that if there aren't any other customers, especially when it comes to a mechanic, there's probably a reason. On a side note, whenever I pick up my car it's been washed and vacuumed, and that really is a nice touch.
TL;DR: honest, non-pressuring, fair price, personable. I had to get something fixed on my car to pass the emissions test of the state, and I literally picked the closest auto shop on the list the emissions people gave me. I did see that Southend had great reviews, but that doesn't automatically mean a place is as good as the reviews. In Southend's case, the great reviews are true. Mark was super friendly and helpful. I had kind of a tough repair decision to make, but he didn't pressure me, and he also didn't get upset when I changed my mind and went ahead with the repair that I really did need to get done. They also did a thorough check of my vehicle and gave an honest report about their repair suggestions. Again, there was no pressure. I just got a follow-up thank-you card in the mail from them actually, which is a great personal touch. I was looking for a good auto place for while I'm in Tacoma, and Southend is the place.
We find Southend Auto Care to be thorough and honest in their evaluations; they stand behind their services & repairs. You are informed of the prognosis, and costs involved. They do their best to work within your expectations with prices that are reasonable and fair. When you take your vehicle in for repairs, you are at the mercy of the mechanics and their integrity. We are happy to entrust all of our vehicles in their care.
Mark has been our family's mechanic since 1990. His attention to detail and his honesty make him our ONLY mechanic. We even had a car towed over 100 miles to his shop!
Ive been bringing my vehicles to Southend Auto Care since before it was Southend Auto Care. Ive known Owner Mark Hanson for more than 25 years and when I think of Mark and his crew at Southend, the word relationship comes directly to mind. If you find a great mechanic you stick with that person. Southend is fair, competitive, honest, courteous, knowledgeable, reliable, neighborly and trustworthy. Theyve never tried to oversell me. If my vehicle needs it they tell me, if it doesnt they tell me that too. For example, my heater was working intermittently last winter. Instead of telling me to bring it in for an expensive radiator job Paul suggested simply adding some coolant to see if that would do the trick. Sure enough, done deal Paul has even given me some outstanding vacation ideas. Southend Auto Care is great people who know their stuff, an unbeatable combination!