Reviews

  • 5 South End Auto Care

    trust, self confidence, reliable, pleasant, patient; I could go on and on. You need to experience the service and trust available at Southend Auto Care to understand the importance of doing business with them. I have two elderly automobiles that are valued like pets. Mark and his staff at Southend Auto Care understand my cars and me (I am not easy). I could be easily bamboozled when it comes to car maintenance but that would not enter their mind. They understand their reputation is everything. They have received my business for many years and I have confidently recommended them to others. Enough, just do yourself and your car a favor to get acquainted.

    It's always our pleasure to be honest with you about everything going on with your car, Jonelle. Thanks so much for taking the time to support us here. If there's anything else we can do for you, let us know. -Mark, Owner - South End Auto Care
  • 5 South End Auto Care

    Excellent service. Easy to schedule. Offers shuttle or car to use if long repairs. Friendly. Drinks and snacks available while you wait. Reasonably priced and explains what the service is, shows you the part/repair. I feel very comfortable with them.

    Thank you so much for coming in. We try to make convenience a priority, and it feels good to know it helps you. Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    I couldn't get in to my usual mechanic so I tried south end for a check engine light. Mike was great. He explained how they figure out what the car needs and let me know how urgent the problems were. He didn't try to make it sound worse than it was or talk me into doing a repair. I will absolutely use south end again.

  • 5 South End Auto Care

    I have found this shop to very honest and trustworthy. I use them for all of my repairs and maintenance. If you are looking for a shop for your car I would certainly recommend Southend Auto. The free loaner car is an added bonus.

    It's always our pleasure to make sure the process is as simple as possible, Mike. I completely understand how stressful it can be to go without your car. Let us know if there's anything else we can do for you in the future. -Mark, Owner - South End Auto Care
  • 5 South End Auto Care

    I contacted Mark late on Thursday a told him about the problems I was having, he told me that I could drop it off Friday morning. Unfortunately I had some personal issues that I had to take care of and unable to leave my car that Friday. It actually took me to the following Tuesday till I was able to drop my car off. They were very good about working around my schedule. The customer service is blue chip from Mark the owner Mike the service manager and Matt the shuttle driver. I do have to say that you only problem I had was in regards to a diagnostic charge that I felt was a little unclear. Mark found out that I felt the charge for the diagnostic was Bogus, and that other than that the service and work was excellent. When Mark found out about my disappointment he contacted and apologized f the misunderstanding about the charges. He offered to refund the $45.00. which was very fair. I also got a oil change which I believe was very fair for a top of the line synthetic $69.00 Kendall great oil. Commicate and be upfront with these folks. Thank you Mark for stepping up beyond my expectations. Feel safe going to Southend they are fair and trustworthy. Peace of mind maintenance. Thanks again Mark Mike and Matt

    Richard, Thank you for the kind words. I hope all goes well with you and your family. Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    Southend was extremely professional and considerate. We found ourselves here after a horrible purchase at a used car dealership (Wild West Car Sales in Seattle) and the vehicle literally broke down on the side of the highway less than an hour after we bought it. The team here was so helpful in getting us back up and running, and they were super understanding throughout everything. We would definitely use their services again.

    We definitely understand how stressful it can be for your car to break down, especially when you just purchased it. It was our pleasure to get you back up and running. Thanks for the support! Let us know if there's anything else we can do for you in the future. -Mark, Owner - South End Auto Care
  • 5 South End Auto Care

    Always great experience.

    That's what I like to hear, Stuart! Thank you! -Mark, Owner - South End Auto Care
  • 5 South End Auto Care

    I was referred to Southend Auto Care by a friend from church. My car failed it's initial emissions test with 3 error codes. They replaced my O2 sensor (the lesser of the 3 codes) so I could get an emissions waiver in order to get my tabs. The other 2 codes refer to the CAT, however instead of suggesting I just go ahead & replace it, they gave me other less expensive options to diagnose & determine the true problem. They were very friendly & professional. I felt like I was being taken care of, instead of being taken advantage of because I'm a girl. I would definitely take my car there again.

    Thank you so much. We always appreciate it. We do try to give options if possible, and in this case it sounds like that worked out well. Mark Hanson Owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    We took our RA to Southend Auto Care because it was very close to where the car broke down. Everything , from the explanation of what was needed, the work done and the people who work there was exceptional.

    Great to hear back from you. I'm glad everything went well. Thank you very much Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    Southend Auto Care was recommended to me as a shop that was wonderful to work with and would be fairly priced. I brought in our Nissan Murano to have some maintenance work done with the spark plugs, boots, gaskets etc and so far my vehicle is performing well. Throughout my experience i have never felt they were trying to sell me anything and Mike was extremely easy to talk to throughout the process. I love the fact that the shop provides a shuttle or a loaner, a big plus for our family since we only have one vehicle. At the end of the repair Mike showed me the old parts they took off of my vehicle and thoroughly explained the current condition they were in, giving me peace of mind. If your looking for quality work at a good price give Southend Auto Care a try. Southend auto will be my go to shop for all my auto care needs, yes we have to drive a few miles but it's worth it to me if in the end your are well taken care of. Finally like others here, my repair was followed up by a call to see how things were running. Thank you Southend auto!

    Thank you for the kind words. It is so much appreciated. Please call if you ever have a question. It was a pleasure helping you with your Nissan. Sincerely, Mark Hanson, owner, Southend Auto Care - South End Auto Care
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