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5

My car had a major breakdown and I was persuaded by the dealer to tow it directly to them. After several days, I was not pleased with how the dealer was going to resolve my problem. I came across Southend Auto Care in my Facebook community page with many folks recommending them. I left a message on a Saturday when they were closed and Mark, the owner, called me on his day off and talked through what was going on. He gave me his recommendation and took the time to explain what and why he would repair the car in the manner he suggested. Right up front, it was clear that this was the type of person I wanted to deal with but my car was still at the dealer. I had already shopped a few other competitors and Southend was not the cheapest but they were not the most expensive. What I did like was they were making the suggestions to do the job right. The dealer wanted to replace my motor with a used one and make a mishmash of what they thought might still be good on my failed motor and the high mileage one they would source. Instead, Mark committed to sourcing a motor with low mileage and replace all the common wear items around the motor. He then told me that if I needed a loaner vehicle, he would take care of that. I was sure my insurance company would cover towing to Southend but Mark also offered to help with the towing if needed. In less than a week, Mark had my car back in running order, additional maintenance completed, and even gave a little bit of a discount from what we originally discussed. The car now runs like new again and we feel like it will run as long as we decide to keep it. I am not a complete idiot when it comes to automotives but I am also not a subject-matter expert. Mark made me feel I could ask for clarification on anything and I immediately felt he wanted to help me, regardless of whether I went to Southend. I must say, they earned our business in every sense of the expression and they now have a loyal customer who will recommend to anyone, looking for any size job. I'm so glad I came across the compliments for them in my community Facebook page! I feel like I must now pay it forward!

5

Great job and great rates. Keep up the good work guys!

5

Bought a new truck and had a charging system alarm come on. They were an approved shop from the dealership and ended up being a great shop. I normally do my own vehicle maintenance and was apprehensive about taking my truck to a shop. But I bought the warranty so might as well use it. I’d definitely refer this shop and it the first place I’ll call if I end up with a problem I can’t handle.

5

I have to say, SOUTHEND Auto Care Wowed me. After two trips to the dealership my truck was still running rough and I was worried. I called SOUTHEND Auto Care, explained my concerns and was given a choice to come in to the shop the next day or the day after. I dropped off my truck, I received a call a few hours later with an update. Shortly after that I picked up my truck and the difference was obvious. Note: Great customer service, awesome availability, hands on knowledge of vehicles and also great service prices. For all of my repair and services needs I will return to SOUTHEND Auto Care.

5

Thanks much! Your Dodge Dakota was a tough one! Someone in past had wrong type sensors installed in engine, making it an extra challenge. I'm glad we got it figured out and it runs well now. It was good to meet you. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

Great professional service! Everyone is so friendly! Got my car fixed quickly and reached out after a few weeks to ensure they fixed the issue! Will definitely use them again!

We sure appreciate your report of a good experience. Getting the Jeep Cherokee cooling system repairs and maintenance done should last you awhile! Good meeting you. Thanks again. Sincerely, Mark Hanson owner, Southend Auto Care

- Southend Auto Care
5

Wow! Even the tow company is happy. Thanks much! Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

I purchased a used Jeep and needed to be sure there weren't any hidden issues. I got in touch with Southend because of the 5 star ratings. I was not disappointed! They were able to get me in on the day I called and provided me with a service loaner so I didn't have to miss work. They went above and beyond checking every last thing and didn't try to sell me parts I didn't need. What a refreshing change from previous shops. Such a great place to do business. I highly recommend them.

Good to hear back from you. Thank you for your kind thoughts and words. Your Jeep Wrangler was a great find! I'm glad we were able to meet your expectations & hopes. Good to meet you. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

Thank you very much. Your Volkswagen Tiguan is running much better now, I'm glad to hear. Thanks again for coming in and also letting us know how we did. Sincerely, Mark Hanson, owner Southend Auto Care

- Southend Auto Care
5

Perfect !!!

Thanks so much! Sincerely, Mark Hanson owner Southend Auto Care

- Southend Auto Care

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