If you believe our service deserves a 5 star review, we would very much appreciate you taking a few minutes to review us on Google.
My wife and I have been taking our cars to South End Auto Care for over 20 years. They are always great, and we trust them, which is so important. Today, my car didn't start before I left for work. I gave them a call, was told they would be able to fit me in, and an hour later, my battery had been tested, determined to need replacing, replaced, and I was on my way. They care about their customers here, and they know that good service is what keeps us coming back! We can't recommend them highly enough, so if you are new to the area, or looking for a change, this is the place to take your car when it needs some maintenance or repair!
I have brought two of our Subarus to Southend Auto Care for a variety of services and have always been very satisfied with their quality of work and customer service. Prices are very fair especially compared to anything from a dealership. And best of all if you are in need of a loaner vehicle or a ride they are happy to help. Overall a great group of local mechanics who treat you with respect and do great work to keep your vehicles rolling.
My clutch went out a little over a mile from the shop. I had gotten a few quotes but no one could get my car in for 2 weeks. I even had one shop tell me they weren't too familiar with installing clutches. I called Southend. Sam got me all the info I needed and his quote was a little less than the others. Sam told me to tow my car down to the shop same day (even stayed late to get my car in secured in the gates as it was later in the evening). The following morning Mark called me saying he tested my car and only heard a noise. I told Mark about how the entire incident went down and he said he'd get it all taken care of. Mark also took the time to really listen and understand what happened. Sam kept me in the loop throughout the repairs and my car was back on the road in 3 days. My final bill was less than I was quoted. If I'm ever in a jam again and need a shop, this is the shop I'll be returning to. Great job guys!!!
Sam , Mark and the crew are Great!!
After two very disappointing visits to the Fife Porsche Dealership, I found this business via an internet search for "highest rated auto repair shops near me". After calling, to arrange a time to come by for the repair on my Cayenne, I now see why they are highly rated. Sam kept me informed as he tried to find a reasonable price for "one-time" use bolts. He ended up registering with Porsche so he could get them at a price we could both live with. Once found, he gave me a time to come by and arranged for James to work on my vehicle because he also owned a Cayenne. I spent the few hours while my drive shaft was replaced watching James work and enjoying the free coffee. The shop is clean and all of the personnel are professional. I moved to Federal Way from Oklahoma, and it is nice to have found a shop with such good values. - I will be back.
I was greatly impressed by this shop! and the people who run it. They are super amazing and qualified and i recommend this place
Friendly, honest, great prices!! This is the lost art of Customer Service!
Great service and wonderful work i would recommend this repair shop everyone
SouthEnd Auto Care in Federal Way are excellent that you can depend on. They are very honest.
Great job and good customer service
These people values their customers. They work as agreed and the work always turns to a success. Recommended.