Reviews

  • 5 South End Auto Care

    Sam , Mark and the crew are Great!!

  • 5 South End Auto Care

    After two very disappointing visits to the Fife Porsche Dealership, I found this business via an internet search for "highest rated auto repair shops near me". After calling, to arrange a time to come by for the repair on my Cayenne, I now see why they are highly rated. Sam kept me informed as he tried to find a reasonable price for "one-time" use bolts. He ended up registering with Porsche so he could get them at a price we could both live with. Once found, he gave me a time to come by and arranged for James to work on my vehicle because he also owned a Cayenne. I spent the few hours while my drive shaft was replaced watching James work and enjoying the free coffee. The shop is clean and all of the personnel are professional. I moved to Federal Way from Oklahoma, and it is nice to have found a shop with such good values. - I will be back.

    It was great to meet you! Thank you for trusting us with your service work; I'm happy for your great experience here and thank you for letting us know. Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    I was greatly impressed by this shop! and the people who run it. They are super amazing and qualified and i recommend this place

  • 5 South End Auto Care

    Friendly, honest, great prices!! This is the lost art of Customer Service!

  • 5 South End Auto Care

    Great service and wonderful work i would recommend this repair shop everyone

  • 5 South End Auto Care

    SouthEnd Auto Care in Federal Way are excellent that you can depend on. They are very honest. Great job and good customer service Highly recommended.

  • 5 South End Auto Care

    These people values their customers. They work as agreed and the work always turns to a success. Recommended.

    I much appreciate your feedback. It's a pleasure doing business with great customers! Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    I want to just say that the customer service I received from both the owner Mark and employee Sam were wonderful. I scheduled an oil change appt on there web site and followed up with a phone call. Once I talked to Mark he pulled up my scheduled appt and asked of I could change times because he was short handed. Long story short he made a way for me to keep my scheduled appt. Once I took my car in for service I met Sam. I asked questions about what services were going to be done and he explained in great details exactly what would be done. He has great customer service skills. He had phone call after phone call but handled talking to me as well answering all the phone calls with great professionalism. If you're looking for great service as well as great customer service skills I would highly recommend Southend Auto Care.

    Thank you very much! I'm happy we met your needs and that we could make it work for you. We appreciate you! Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
  • 5 South End Auto Care

    Took my suv in for an inspection because my front had been shaking really bad. Was worried that it was going to be a major fix but ended up only being a tire issue. These guys were great. Customer service was spot on. Mark and Sam these two were just really great guys. Thank you for the amazing service.

    Thank you so much for the kind words and for coming in. I'm glad we could help you get every thing addressed and working well. (nice to be at less cost than expected too!) It was great meeting you and thank you for trusting us with your vehicle repairs. See you next time. Sincerely, Mark Hanson, owner - South End Auto Care
  • 5 South End Auto Care

    I took my car there for the first time after I had failed an omission test on my Nissan. I left there pleased with the service. We live in Federal Way but have our cars serviced in Burien. While waiting I chatted with another customer who had been coming there for several years. I ask her who she would rate her service work. She gave them a five star rating. We will now consider changing to Southend. As we are older it is nice to drive and stay closer to home. Good job Southend👍

    Thank you so much for your trust & coming back. It's the highest compliment. You mistakenly entered "1" star instead of "5", I noticed. Take care & we will see you next time. Sincerely, Mark Hanson, owner Southend Auto Care - South End Auto Care
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