If you believe our service deserves a 5 star review, we would very much appreciate you taking a few minutes to review us on Google.
My car broke down on I-5 not far from the Southend Auto Care shop so I had it towed there out of convenience, though I live in Seattle. They were incredibly friendly, helpful and understanding. They offered me a loaner car for a very minimal fee. They came to the conclusion that my engine was most likely dead. They said that they could run some diagnostics on it to find out for sure but, unlike my experience with other shops, they advised against it. They said that it would just be a waste of money. I managed to sell the car to someone who was going to replace the engine (who said that they were right about it being beyond help once he took it apart) and they helped us get it onto the trailer when he came to pick it up. Overall they were just really pleasant to deal with and very accomodating. Though I can't speak to their repair work because I didn't end up needing it, if they are half as good with repairs as they are with customer care and service I would be happy to trust them with my future vehicles.
Could not have been more impressed with the experience. Great service from the coffee and wifi to the loaner car. Their prices are competitive if not lower than other shops, from what my family has discovered.
Had them do a timing belt about 6 months to a year ago and car felt off but they said it was good so didnt pay it no mind.eventually my harmonic balancer breaks and the cause was it was improperly re installed which they put on my invoice .and now im left with a messed up crankshaft and new bills to pay thanks to south end auto!!!
Excellent service. I would not consider taking my vehicles to any other repair shop. Staff is honest and friendly. Loaner car is definitely a plus..
I couldn't get in to my usual mechanic so I tried south end for a check engine light. Mike was great. He explained how they figure out what the car needs and let me know how urgent the problems were. He didn't try to make it sound worse than it was or talk me into doing a repair. I will absolutely use south end again.
I don't normally write reviews but I had to write one about my experience with South End Auto. We brought our 2010 Ford Focus in to have the rear brakes done. I was completely floored when Mike came back and told us we didn't need brakes, that they had 30-40% left on them! Still cannot believe that they were honest with us about the condition of the brakes. A rare find these days. They have made a customer for life! I will not take my vehicle anywhere else. If you want throrough service with an honest assessment, these are the guys to go to!
Southend Auto has been my service garage for 25 years. Several of my Toyotas have been kept running in top performance through their maintenance servicing. The work is dependable, performed by expert mechanics, and follow-up calls are made to see whether the customer has been satisfied. Southern Auto is a very well managed business.
Great, efficient and kind service - won't take my beetle any where else. Thank you! Also, thanks again for your thoughtful Starbucks gift card Very much appreciated!
I was looking for a new place to take my Durango in for some repairs. Southend Auto Care was honest, FAST, and exceeded my expectations! I will not only continue to use them for any repairs that come up, but for regular maintenance as well.
This is a follow-up to my 1-star review of 9/22/2015. Southend has honored its committment to refund. I look forward to my next auto service with Southend Auto Care.