If you believe our service deserves a 5 star review, we would very much appreciate you taking a few minutes to review us on Google.
Sam , Mark and the crew are Great!!
After two very disappointing visits to the Fife Porsche Dealership, I found this business via an internet search for "highest rated auto repair shops near me". After calling, to arrange a time to come by for the repair on my Cayenne, I now see why they are highly rated. Sam kept me informed as he tried to find a reasonable price for "one-time" use bolts. He ended up registering with Porsche so he could get them at a price we could both live with. Once found, he gave me a time to come by and arranged for James to work on my vehicle because he also owned a Cayenne. I spent the few hours while my drive shaft was replaced watching James work and enjoying the free coffee. The shop is clean and all of the personnel are professional. I moved to Federal Way from Oklahoma, and it is nice to have found a shop with such good values. - I will be back.
I was greatly impressed by this shop! and the people who run it. They are super amazing and qualified and i recommend this place
Friendly, honest, great prices!! This is the lost art of Customer Service!
Great service and wonderful work i would recommend this repair shop everyone
SouthEnd Auto Care in Federal Way are excellent that you can depend on. They are very honest.
Great job and good customer service
These people values their customers. They work as agreed and the work always turns to a success. Recommended.
I want to just say that the customer service I received from both the owner Mark and employee Sam were wonderful. I scheduled an oil change appt on there web site and followed up with a phone call. Once I talked to Mark he pulled up my scheduled appt and asked of I could change times because he was short handed. Long story short he made a way for me to keep my scheduled appt. Once I took my car in for service I met Sam. I asked questions about what services were going to be done and he explained in great details exactly what would be done. He has great customer service skills. He had phone call after phone call but handled talking to me as well answering all the phone calls with great professionalism. If you're looking for great service as well as great customer service skills I would highly recommend Southend Auto Care.
Took my suv in for an inspection because my front had been shaking really bad. Was worried that it was going to be a major fix but ended up only being a tire issue. These guys were great. Customer service was spot on. Mark and Sam these two were just really great guys. Thank you for the amazing service.
I took my car there for the first time after I had failed an omission test on my Nissan.
I left there pleased with the service.
We live in Federal Way but have our cars serviced in Burien. While waiting I chatted with another customer who had been coming there for several years. I ask her who she would rate her service work. She gave them a five star rating. We will now consider changing to Southend.
As we are older it is nice to drive and stay closer to home.
Good job Southend👍