Reviews

  • 5 South End Auto Care

    TL;DR: honest, non-pressuring, fair price, personable. I had to get something fixed on my car to pass the emissions test of the state, and I literally picked the closest auto shop on the list the emissions people gave me. I did see that Southend had great reviews, but that doesn't automatically mean a place is as good as the reviews. In Southend's case, the great reviews are true. Mark was super friendly and helpful. I had kind of a tough repair decision to make, but he didn't pressure me, and he also didn't get upset when I changed my mind and went ahead with the repair that I really did need to get done. They also did a thorough check of my vehicle and gave an honest report about their repair suggestions. Again, there was no pressure. I just got a follow-up thank-you card in the mail from them actually, which is a great personal touch. I was looking for a good auto place for while I'm in Tacoma, and Southend is the place.

    Thanks for taking the time to review us here on Google+ too, Megan! We know we caught up with you on Yelp but we wanted to take a moment to write you back here too since we just joined the site. I'm so glad we lived up to our reviews and that we were able to get your car emissions-test-ready. I'm also really glad you never felt pressured by me or anyone on staff, and that we were able to give you some helpful suggestions for down the road. Customer service and satisfaction is top of mind for us so card was our pleasure! We try to do all we can to show everyone who comes in just how important their business and their support is to us. Thanks for returning the favor by leaving us such a fantastic review. Should you ever need anything, you know where to find us! Best, Mark -- Owner - South End Auto Care
  • 5 South End Auto Care

    We find Southend Auto Care to be thorough and honest in their evaluations; they stand behind their services & repairs. You are informed of the prognosis, and costs involved. They do their best to work within your expectations with prices that are reasonable and fair. When you take your vehicle in for repairs, you are at the mercy of the mechanics and their integrity. We are happy to entrust all of our vehicles in their care.

  • 5 South End Auto Care

    I’ve been bringing my vehicles to Southend Auto Care since before it was Southend Auto Care. I’ve known Owner Mark Hanson for more than 25 years and when I think of Mark and his crew at Southend, the word relationship comes directly to mind. If you find a great mechanic you stick with that person. Southend is fair, competitive, honest, courteous, knowledgeable, reliable, neighborly and trustworthy. They’ve never tried to oversell me. If my vehicle needs it they tell me, if it doesn’t they tell me that too. For example, my heater was working intermittently last winter. Instead of telling me to bring it in for an expensive radiator job Paul suggested simply adding some coolant to see if that would do the trick. Sure enough, done deal… Paul has even given me some outstanding vacation ideas. Southend Auto Care is great people who know their stuff, an unbeatable combination!

  • 5 South End Auto Care

    Mark has been our family's mechanic since 1990. His attention to detail and his honesty make him our ONLY mechanic. We even had a car towed over 100 miles to his shop!

    I appreciate you taking the time to review us, Katrina! It has been such a pleasure to take care of your and your family over the years. There are no words to express how grateful I am for your support and your business -- "thanks" really doesn't come close but I hope you'll accept it! Many thanks, Mark -- Owner - South End Auto Care
  • 4 South End Auto Care

    Just drove by their shop(passing through) pretty easy to see the Giant sign off to the side of the road. Not knowing alot about cars I still felt very comfortable with the advice that was given by the Owner ? Mark/paul not sure which is which spoke with both. Very glad I didnt have to wait at their shop the whole time my car was worked, they did have wifi but i cant stand staying hours in one spot, can drive me crazy ;) so they offered me two choices to take a loaner car that i didnt have to pay for say whaaaat.. too bad im not 25 yet, but they did have a shuttle service which offered to take me up to the local mall so I could get some shopping in while they took care of my car. It did take kinda long for them to get back to me with what was going on but it was also pretty busy when i dropped off my car and picked it up so I let it slide this time lol but I was sold on the very good review when i saw that they vacuumed my car and washed it. sry guys i know my cars gross. Overall I felt comfortable while there, felt good about leaving my car there, only downside was the time it took to get back on the road but hey it still got taken care of the same day, my dad says price was legit for what they did i guess and my cars still working like couple months later and its very clean now because of the guys at South End Autocare

    Happy to hear your car was running great after we did that work for you, and I appreciate you being flexible. While it can occasionally get busy in here, we do our best to give our customers lots of options, like shuttles and free loaner cars, so they're not stranded. I'm glad you were able to take advantage of the shuttle and get a little shopping done while we took care of your car. I really appreciate you returning the favor by taking the time to review us. I know you wrote this about a year ago but we just joined Google+ and wanted to thank you for spreading the good word about us. If you and your car ever need anything in the future, you know where to find us. All the best, Mark -- Owner - South End Auto Care
  • 5 South End Auto Care

    I recently had my 90k service done at Southend Auto Care. The staff were knowlegable about my car and the customer service was excellent. The owner himself even detailed my car! They obviously appreciated my business, thanks guys.

  • 5 South End Auto Care

    I have been taking my cars to Southend for 14 years. I have always had excellent service each time I went. The work has always been done timely and accurately. I would highly reccomend anyone with a car problem to take it to South End Auto Care because the owner is extremely honest and forthright and will not ever steer you wrong.

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